EBMS builds a Self-serve Member Portal
How did we help
- Product Vision & Strategy
- User Experience
- System Design & Architecture
- Mobile Application
- Web Portal Development
- Cloud Infrastructure
- System Integrations
A Self-serving, one-stop shop for members to access plan benefits, eligibility, claims & enrolment
25% YOY increase in the number of new clientson-boarded
Significant reduction in helpline call flow with portal facilitating 91% of total member interactions
The Context.
EBMS is an Industry Leading TPA of self-funded benefit plans in US. Amidst constant rise in health costs, EBMS delivers value by improving access to healthcare & containing costs simultaneously.
Its core solutions are designed to simplify things & result in a better experience for everyone. EBMS is determined to ‘Reduce Costs’, ‘Improve Care’ and ‘Make it Easy’ for its members to benefit from employer-sponsored healthcare.
In order to offer unified & integrated health & well being solution to organisations and individuals, EBMS has to partner with many external service providers. While EBMS offered a wholesome suite of benefits & services; the access to such benefits was provided through a legacy portal. Interfaces were built on top of claim adjudication system, leaving the users with a disintegrated & difficult experience.
The Business Ask.
EBMS wanted to build a one-stop shop for its members, that offers a seamless & assistive experience in accessing its rich suite of healthcare benefits, services & information. They needed the best online experience which places benefit information, real-time claims and eligibility status at the fingertips of anyone who seeks it.
If you can introduce your business vision to us,
We can realize it with speed & perfection