- Additional features of Enrollment and Quoting empowered brokers with easy & modern self-service capabilities, strengthening Renaissance’s position as the carrier of choice
- Enhancements to the Data Interchange platform allowed Renaissance to effortlessly integrate with additional sales channels, transforming a previously complex task into a flexible, reliable process with quick turnaround times
A Strategic Partnership To Drive Digital Reinvention
The Context
By consistently adapting its offerings to meet the ever-changing market demands, Renaissance Benefits has positioned itself as an innovation leader within the ancillary benefits industry. With a strong focus on developing new, innovative products, the company is reimagining the way benefits are delivered, thereby elevating the service experience for both employer groups and individuals.
In addition to product innovation, the company is committed to supporting a broader range of health and wellness initiatives, further reinforcing its mission to combine compassion with care.
The Business Need
At the core of these advancements is Renaissance’s strategic emphasis on digital transformation and customer experience optimization. By driving a digital reset, the company aimed to modernize its operations, enhance engagement, and sustain long-term growth in an increasingly tech-driven insurance landscape.
1
Business Growth
- Ability to add new product offerings
- Simplified process for brokers and partners to engage in business with Renaissance
2
Enhanced Customer Experience
- Modern and assistive self-service channels
- Simplified and easy access to care and benefits
3
Efficient Scalability
- Automation of business processes
- Replacement of legacy technology that restricts flexibility with modern platforms that can easily adapt to changing business needs
Our Approach to Transformation
As we crafted the transformation blueprint, our aim was to harness scalable, next-generation technologies and transition to systems with seamless, easy-to-use interfaces.
The Journey
Year 01
Year 01
Initiatives :
- Designed and implemented secure microservices architecture based Domain APIs that seamlessly integrate with existing claim system and other systems being used across various business processes
- Implemented a sophisticated rules engine based Data Integration platform
- Completed EDI integration for enrollments with an external Enrollment system
- Onboarded Renaissance onto the VIZCare Broker Portal while ensuring integration with existing systems for data via Domain APIs thus, delivering Renaissance brokers a complete, self-service, and modern digital experience
Key Achievements
- The foundational Domain APIs empowered Renaissance to innovate by enabling the creation of technology platforms that seamlessly integrate with these APIs, eliminating the need to manage the complexity of directly connecting each platform to the claims and other core systems
- The Data Integration platform enabled Renaissance to position itself as a company that is extremely easy to work and integrate with, thereby expanding it’s sales channels
- The state-of-the-art Broker Portal platform empowered Renaissance’s most critical stakeholders—brokers—with unprecedented access to information and seamless actions at their fingertips, positioning Renaissance as the preferred carrier for brokers to recommend to their clients
Year 02
Year 02
Initiatives :
- Enabled Renaissance brokers to execute Enrollment and Quote processes on VIZCare Broker Portal
- Enhanced the Data Integration platform with flat file processing capabilities and integrated it with external vendors that transmit enrollment data in flat file format
Key Achievements
As we navigate through the early stages of our partnership with Renaissance, we continue to explore opportunities for modernization and innovation, paving the way for enhanced technological capabilities and future growth.
If you can introduce your business vision to us,
We can realize it with speed & perfection